Unlock NRG Ltd is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, how long we keep it and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website or contacting us, you acknowledge that your information may be processed in accordance with this Privacy Policy.
We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business. The latest version will always be available on this website.
Data Controller
Unlock NRG Ltd
Website: www.unlocknrg.com
Email: veronica@unlocknrg.com
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us using the details above.
You can browse our website without providing any personal information.
We only collect personal information when you choose to provide it, for example when you:
· Complete a contact form
· Request information about our services
· Download resources
· Subscribe to marketing communications
· Contact us by email or telephone
· Become a client
Depending on how you interact with us, we may collect:
· Name
· Organisation
· Job title
· Email address
· Telephone number
· Business address
· Information you include within enquiries
· Website usage information
· IP address
· Cookie preferences
We use your personal information to:
· Respond to enquiries
· Discuss our services
· Provide quotations and proposals
· Deliver contracted services
· Manage client relationships
· Administer our business
· Improve our website and user experience
· Analyse website performance using Google Analytics
· Send relevant news, insights and marketing communications where you have provided your consent or where permitted by law
· Comply with legal or regulatory obligations
We only collect information that is relevant to these purposes.
When you complete a contact form or otherwise contact Unlock NRG, we will use the information you provide to respond to your enquiry and manage our relationship with you.
Your contact details will be securely stored within our Customer Relationship Management (CRM) system.
If you choose to submit our contact form, you acknowledge that we may also contact you by email with information about Unlock NRG, including company news, industry insights, events, service updates and other marketing communications relevant to your interests.
You can unsubscribe from these communications at any time by clicking the unsubscribe link included in every marketing email or by contacting us directly. Unsubscribing from marketing communications will not affect essential communications relating to any services you have requested or contracted with us.
Under UK GDPR werely on the following lawful bases:
Legitimate Interests
To respond to enquiries, manage client relationships, improve our services and administer our business.
Contract
Where processing is necessary to provide services that you have requested or where we have entered into a contract with you.
Consent
Where you choose to receive marketing communications or accept optional cookies through our website.
Legal Obligation
Where we are required to process information to comply with legal or regulatory requirements.
Unlock NRG may send you occasional marketing communications by email about our services, industry insights, company news, publications, events and other information we believe may be of interest to you.
By submitting a contact form on our website, you consent to receiving these communications. Your details will be stored securely within our CRM and will only be used inaccordance with this Privacy Policy.
You may withdraw your consent at any time by using the unsubscribe link included in every marketing email or by contacting us directly. We will action your requestpromptly.
We retain personal information only for as long as necessary to fulfil the purpose for which it was collected.
Typical retention periods include:
Where information is no longer required it will be securely deleted or anonymised.
We do not sell or rent your personal information to third parties.
Where necessary to deliver our services or operate our business, we may share your information with carefully selected third-party organisations acting on our behalf. These may include:
Where we share personal information with subcontractors or delivery partners, we only provide the information necessary for them to perform the services for which they have been engaged. They are required to keep your information secure, use it only for the agreed purpose and comply with applicable data protection legislation.
We may also disclose personal information where required to do so by law or where necessary to establish, exercise or defend legal claims.
Some of our serviceproviders may process information outside the United Kingdom.
Where this occurs, we ensure appropriate safeguards are in place to protect your personal information in accordance with UK GDPR.
You have the right to:
If you wish to exercise any of these rights, please contact us using the details provided above.
If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
www.ico.org.uk
Telephone: 0303 1231113
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
While no method of transmission over the internet can be guaranteed to be completely secure, we continually review our security arrangements to protect the information we hold.
Our website may contain links to third-party websites.
These websites operate under their own privacy policies and Unlock NRG accepts no responsibility for their content or privacy practices. We encourage you to review their privacy policies before providing any personal information.
Unlock NRG does not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects.
Cookies are small text files placed on your device when you visit a website. They help websites function correctly, remember your preferences and improve the user experience.
Unlock NRG uses cookies for three main purposes:
Essential cookies
These are required for the operation and security of the website. They cannot be switched off.
Analytics cookies
Subject to your consent, we use Google Analytics to understand how visitors use our website.
Google Analytics collects anonymous information including:
· Pages viewed
· Time spent on pages
· Navigation through the site
· Device type
· Browser
· Approximate location
· Referring websites
This information helps us improve our website and understand how visitors interact with our content.
Google Analytics cookies are only activated once you have provided your consent through our cookie banner.
When you first visit our website, you will be asked to choose whether to accept optional cookies.
You can change or withdraw your cookie preferences at any time using our cookie settings.
You can also control or delete cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the website.
Our website may include embedded content or links to third-party services, such as YouTube, LinkedIn or other platforms.
These services may set their own cookies if you interact with their content. We recommend reviewing their individual privacy and cookie policies.
We may update this Cookie Policy from time to time to reflect changes in legislation, technology or the services we use.
The latest version will always be published on this website.
Independent monitoring, auditing and operational oversight for solar PV estates.
